Group account changes

You can change the number of seats in your account, the duration and ownership during the registration period.

Change Seat Numbers

Only one increase of seats per membership period should be done during a registration period. If you need to change the number of seats again, please contact us.

Reducing seat numbers can only be done at renewal.

When increasing the seat numbers for your plan the price to pay is automatically calculated for you by:

1. Getting the value left in your current plan.

2. Discounting this from the value of the new plan with increased seat numbers.

The process then seamlessly ends your current plan and takes out the new one. The expiry date will align to the new plan's duration, not your old plan. All group members are transferred automatically.

Increase seat numbers

1. Navigate to your group account subscription page

2. Click on Change Plan

3. Select your new plan with increased seat numbers

4. Renewing an active membership will copy over all existing users.

Occasionally the transfer of existing users does not occur as expected. In this case you can re-import your users into your group.

1. Navigate to your old group account subscription page

2. Click on Sub Accounts

3. Scroll down to Export Sub Accounts and select Click here to export all sub accounts. You will use this file to import your users into your new plan.

   
4. Navigate to your new group account subscription page

5. Import your users using the bulk import function

Please contact us if you would like further help or guidance with this process.

Change Duration

To change the duration of your current active plan, but keeping the number of seats the same. This is a two step process.

This is best done immediately after the expiry date of your existing plan. User accounts are not transferred automatically as part of this process.

Step 1: Download your group user details

1. Navigate to your expired group account page subscription page

2. Scroll down to Export Sub Accounts and select Click here to export all sub accounts. You will use this file to import your users into your new plan.

   

Step 2: Purchase new plan and import users

1. Purchase your new plan with the same number of seats but a different duration.

2. Navigate to your new group account subscription page

3. Import your users using the bulk import function

Change Ownership

1. Add new owner to your Sub Accounts (if not already on the list)

2. Contact us via email to inform us of the first name, last name and email address of the new owner.

3. We will then send you an email to confirm the change in group ownership.

Please do not attempt to make ownership changes yourself.