Group account changes
You can change the number of seats, duration and ownership of your active plan.
Important information about increasing seat numbers
When increasing the number of seats in an active plan your current plan is cancelled, and a new plan started with all users transferred to the new plan.
Proration is used to calculate the residual value of your old plan, and is applied as a discount to the new plan.
Proration is calculated using:
The value left on the current plan.
The change in the number of seats.
Seats numbers can only be increased once during a membership period. If you need to change the number of seats more than once, please contact us.
Decreasing seat numbers
Seat numbers cannot be reduced on an active plan. When your current plan expires you can subscribe to a new plan with reduced seat numbers by:
Reducing the number of group members in your recently expired inactive plan to match the new plan seat numbers.
Increase seat numbers
Navigate to your group account subscription page
Click on Change Plan
Select your new plan with increased seat numbers.
Note: the information above regarding proration before proceeding
Renewing an active membership will copy over all existing users. If you do experience and issues with the transfer of users from one plan to another please contact us.
The duration of an active plan cannot be reduced. When your current plan expires you can subscribe to a new plan with a different duration.
Purchase your new plan
Purchase your new plan with the same number of seats but a different duration.
Contact us to transfer your users to your new plan.
User accounts are not transferred automatically as part of this process. We are happy to help you transfer your users, just drop us an email.
The ownership of a group can be changed.
Add the new owner as a member of your group (if they not already on the list).
Contact us via email to inform us of the first name, last name and email address of the new owner.
We will then send you an email to confirm the change in group ownership.
Please do not attempt to make ownership changes yourself.
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